GOOD TO KNOW
Client Policies
Everything our policies cover — kept simple and fair, so your only job is to relax and let us take care of your skin.
LAST UPDATED · JUNE 2026
Appointment & Cancellation Policy
Booking Appointments
Card on File Requirement:
- All clients are required to have a valid card on file to schedule appointments. This allows us to uphold the quality of service and protect against no-shows or last-minute cancellations.
Client Intake Forms:
- All clients are required to fill out intake forms prior to their scheduled appointment.
Cancellations & No-Shows
Cancellation Notice
- To avoid a fee, appointments must be canceled or rescheduled at least 24–48 hours in advance. Certain services may require 72 hours' notice. You may cancel via the links provided in your appointment confirmation email or by calling us directly.
Late Cancellations & No-Shows
- Cancellations made less than 24 hours before the appointment will incur a 100% service charge.
- Missed appointments without notice (No-Shows) will also be charged 100% of the scheduled service.
- Complimentary services such as the Skin Mapping Consult are subject to the same cancellation standards. A $75 fee will be applied for missed or late-canceled, as well as late-rescheduled, complimentary appointments.
- Clients with unpaid invoices will be unable to book future appointments until the balance is paid in full.
Clients will be placed on a walk-in-only basis and may not request a specific esthetician or pre-book appointments.
Late Arrivals
We understand that life happens, but we maintain a strict late policy out of respect for every client’s scheduled time.
Clients who arrive more than 5 minutes late may forfeit their appointment. In such cases, we will do our best to accommodate you, but this is not guaranteed and will depend on availability. If your appointment cannot be completed due to tardiness, it will be treated as a late cancellation, and a 100% service fee will apply.
Repeat late arrivals may be required to pay a nonrefundable deposit to secure future bookings. The deposit amount is at the discretion of BARENUÉ™ and is non-negotiable.
Late Rebooking Fee
When a client books a service at BARENUÉ™, they are reserving their esthetician’s time. Time is not tangible and cannot be recovered. The likelihood that a late-rescheduled appointment will be filled within 24 hours is very low.
We provide ample opportunity for clients to communicate their needs in advance, through 48-hour and 24-hour automated confirmations, direct calls, and voicemail. This policy exists to protect our estheticians’ livelihoods, ensure the business remains viable, and hold clients accountable to the commitments they make when they book.
If you reschedule your appointment within 24 hours of your original time (or same day), you will incur a 50% late rebooking fee of the total service value.
- This fee is charged to the card on file at the time of rebooking.
- The fee is non-refundable, non-transferable, and is not a credit/deposit for a future appointment.
- Failure to pay the fee will result in a 100% cancellation charge, and your account may be suspended or blocked.
Terms & Conditions
Walk-In Appointments
We gladly accept walk-in clients based on availability. The first available esthetician will perform services. We cannot guarantee walk-in accommodations, though you may request a preferred provider.
Waitlist & Same-Day Appointments
- We offer a waitlist for clients who wish to be notified of cancellations or same-day openings.
- Waitlist appointments are filled on a first-response basis and may be subject to regular or nonrefundable deposits.
Waxing Services for Minors
We welcome young clients with proper parental involvement and consent.
- Clients under 18 must have a parent or legal guardian book the appointment and be present at the time of service.
- Bikini Line Waxing is permitted for minors aged 11 and older with parental consent.
- Full Bikini or Brazilian Waxing is offered starting at age 15, with both the parent and minor’s complete understanding and agreement.
- We do not perform Full Bikini or Brazilian services on minors aged 15 and under.
- We reserve the right to pause or stop any service if the client becomes uncomfortable or noncompliant.
Accepted Communication Methods
To protect your appointment and avoid miscommunication, we kindly ask that all rescheduling or cancellation requests be made via:
📞 Phone call to our main line: (337) 496-5419
If we are unable to answer, please leave a voicemail, and we will return your call promptly.
✘ Not Accepted:
Messages sent via Facebook, Instagram, website chat, app messaging, or email will not be considered valid forms of communication for appointment changes or cancellations.
Failure to cancel or reschedule appropriately through approved channels may result in late cancellation or no-show fees being applied.
All communication with BARENUÉ™ must be conducted through the official business phone line. Directly contacting employees outside of approved channels violates studio policy. Failure to respect this boundary may result in permanent removal from the client list.
Owner Contact & Communication Policy
To maintain a professional, efficient, and respectful experience for all clients, all communication regarding appointments, policies, pricing, packages, concerns, or account questions must be directed through official business channels only.
We kindly ask that clients do not contact the owner directly through personal social media, private messaging platforms, or personal accounts. These channels are not monitored for business-related matters and are not considered appropriate avenues for client communication.
All inquiries must go through one of the following during business hours:
Email: info@barenue.com
Phone: (337) 496-5419
This ensures your message is received, documented, and addressed promptly by the appropriate team member while protecting the privacy, boundaries, and workflow of our staff.
Direct outreach to personal accounts will not receive a response and may result in communication being redirected back through the proper channels.
Managing Your Appointments
BARENUÉ™ provides multiple tools to help you manage appointments with ease, including our Online Booking Site and direct phone support. We understand that life gets busy; that’s why we’ve created flexible, client-friendly options to manage your booking.
Please remember:
- Repeated no-shows, last-minute cancellations, or chronic rescheduling impact our service providers and other clients.
- Clients with a history of policy violations may be subject to additional deposits or placed on a walk-in-only basis.
Refunds, Retainers & Payments
Booking Retainers
- All appointments booked require a 20% booking retainer to reserve the time.
- The retainer is applied toward your originally booked service.
- If you wish to use the retainer toward a different service or product, this will be approved at the owner’s discretion.
- Deposits do not expire, but they are not redeemable for cash.
Account Credits
At BARENUÉ™, account credits may be issued for a variety of reasons, including but not limited to:
- Promotional rewards or giveaways
- Social media shoutouts or client referrals
- Customer service accommodations
- Service Retainers
- Loyalty gestures
Account Credit Terms:
- Credits do not expire and remain on file for future use unless otherwise stated.
- Credits are nontransferable and nonrefundable.
Credits cannot be used toward:
- Service packages
- Membership fees
- Shipping fees
- Gratuity or cash tips
- Gift certificate purchases
Redemption Limits:
- Credits issued for a specific service (e.g., facials) must be used only for that designated service type.
- Credits may not be redeemed for cash or exchanged for retail value.
No-Show & Late Cancellation Policy Regarding Credits:
If a client no-shows or cancels late (less than 24 hours' notice) and BARENUÉ™ cannot process the scheduled payment, any account credits on file will be forfeited to cover the missed appointment.
Loyalty Points
- Clients earn 1 loyalty point for every $1 spent on product purchases.
- Points can be redeemed at a rate of 200 points = $1 value.
- Loyalty points may be used on both service and product purchases.
- Points do not expire and will remain on your account for future use.
- Points cannot be applied toward packages, memberships, gift certificates, shipping fees, or gratuity.
- Points are nontransferable and may not be redeemed for cash.
Accepted Payment Methods
- We accept Visa, MasterCard, American Express, Discover, Apple Pay, and cash.
- All credit card transactions are subject to a 3% processing fee.
- We do not accept checks. All payments are due at the time services are rendered.
- Clients are responsible for ensuring their card on file is current and valid. Failed payments may result in service restrictions and additional fees.
Responsibility for Payment
Clients agree they are personally responsible for all charges related to services received at BARENUÉ™, including any required deposits, and understand that payment is due in accordance with the studio’s payment and cancellation policies.
Chargebacks & Payment Disputes
- Clients who initiate a chargeback or payment dispute will have all future appointments immediately canceled.
- Their account will be blocked from booking additional services until the dispute is resolved and payment is successfully returned to BARENUÉ™.
- We will formally contest all chargebacks through our booking and payment processor (Boulevard) and provide all necessary service documentation, including signed agreements, appointment logs, and communication history.
- Accounts with unresolved disputes will remain inactive, and no exceptions will be made.
- We encourage clients to contact us directly to resolve any billing or payment concerns prior to initiating a formal dispute, as we are committed to fair and transparent service resolutions.
Packages
- Service packages are nonrefundable and nontransferable.
- Packages expire 12 months from the purchase date.
- Discounts, promo codes, and loyalty points do not apply to packages.
- Refunds for packages are only considered under exceptional circumstances (e.g., relocation, major life event), and will be calculated based on the unused balance at full-price service rates.
- We reserve the right to modify, retire, or update any package, promotion, or pricing at any time without prior notice. Promotional packages are limited-time offers and cannot be renewed, extended, or recreated once the promotional period has ended. Only active, ongoing packages are eligible for renewal at the listed price.
- All pricing and package availability are subject to change.
Membership
Our BARENUÉ™ Access is designed to reward loyalty with exclusive perks, savings, and premium skincare experiences. By enrolling in a Membership, clients agree to the following terms:
Commitment & Cancellation
- All Memberships require a 3-month minimum commitment.
- After the initial term, a 30-day written notice is required for cancellation.
- Memberships automatically renew monthly, and billing is processed via a card on file.
Missed Payments
- If a payment is declined, Membership benefits will be suspended until the balance is cleared.
- Past-due accounts may be charged a daily fee equal to one Membership term.
- Clients with unpaid balances may not book services or cancel their Membership until the account is current.
Usage & Benefits
- Service vouchers expire 30 days after issue.
- No-shows or same-day cancellations result in full service charges at non-member rates.
- Free or discounted add-ons must be used with a paid service and expire monthly.
Additional Terms
- Memberships are non-transferable and non-refundable.
- Guest passes (one per year) and birthday perks must be used within the eligibility period.
- Members may be eligible for exclusive promotions not available to the public.
- Online booking deposits are still required and will apply to non-voucher services.
Changes & Disputes
- Memberships may not be canceled or modified online; requests must be made by phone or in person.
- All disputes related to Membership participation will be resolved through binding arbitration under Louisiana law. Class actions are not permitted.
Gift Certificates
- All gift certificate sales are final and nonrefundable.
- Gift certificates are redeemable in-store only and must be presented at the time of service (digital or printed formats accepted).
- We do not accept third-party gift cards or gift certificates not purchased directly from BARENUÉ™ via our website or in-studio.
- Lost or misplaced certificates will not be reissued without proof of purchase.
Promotional Discount Vouchers
- BARENUÉ™ reserves the right to offer and revoke promotional discounts at any time.
- New Client 20% Off Discounts are valid for singular wax services only and can only be issued once.
- Promotional Discounts and Vouchers cannot be combined with other offers, used toward gratuity, packages, memberships, shipping fees, or gift cards, or applied to previous purchases.
- Vouchers must be redeemed towards the service they are for.
- Expired promotions and vouchers will not be honored.
Service Menu & Pricing Updates
BARENUÉ™ reserves the right to modify service offerings, pricing, and product availability at any time without prior notice.
General Studio Policies
Children & Guest
To ensure a relaxing and professional environment:
- Children may accompany you only if seated in a stroller or able to wait quietly in the lobby.
- If your child cannot remain seated for the duration of your appointment, we kindly ask that you reschedule.
- Guests, including significant others, family members, or friends, must remain in the lobby during services unless explicitly permitted by your esthetician.
- Our team reserves the right to refuse guests' presence in order to maintain privacy and focus during treatments.
Client Conduct
Our studio is a professional space offering licensed waxing and skin care services. We have a zero-tolerance policy for inappropriate behavior.
- Harassment, vulgar language, or disrespectful conduct toward staff will result in immediate termination of service and permanent removal from our client list.
- Any client suspected of being under the influence of drugs or alcohol will be asked to leave, and the full service fee will still apply.
- Disruptive or aggressive behavior toward our front desk or team members will not be tolerated.
Right to Refuse Service
We reserve the right to refuse service to any client at any time for any reason, including but not limited to:
- Inappropriate or disrespectful behavior
- Failure to follow our studio policies
- Health-related contraindications, open wounds, active infections, poor hygiene, or contagious skin conditions.
- Signs of intoxication or suspected impairment
This is to ensure the safety, comfort, and professionalism of our space for both clients and staff.
Medical Disclosures & Contraindications
Clients are responsible for disclosing all relevant health and skincare information prior to any service.
- This includes recent use of medications (e.g., Accutane, Retin-A), topical prescriptions, recent skin treatments, or medical conditions such as infections, rashes, open wounds, or recent surgeries.
- Failure to disclose this information may result in service denial or adverse skin reactions, for which BARENUÉ™ is not liable.
Weather & Emergency Closures
In the event of severe weather, power outages, or emergencies, BARENUÉ™ may cancel or reschedule appointments without penalty to the client. We will notify affected clients as early as possible. Fees will not apply to appointments canceled by the studio for these reasons.
General Wellness Policy
To protect the health of our clients and staff:
- If you are feeling unwell or experiencing symptoms, please contact us promptly to reschedule.
- Clients may cancel or reschedule due to illness with at least 24–48 hours' notice. However, at the studio's discretion, late changes due to illness may still result in fees.
No Service Touch-Up's
BARENUÉ™ does not offer waxing “touch-ups."
Due to the natural hair growth cycle, it’s normal for a few hairs to appear shortly after waxing. This is not a service error but a result of varying hair stages.
We advise clients:
- Do not shave or tweeze between appointments.
- Allow hair to grow in fully for better long-term waxing results.
- It may take a few consistent waxes for hair to synchronize in its growth cycle.
Personal Belongings & Lost & Found
Clients are solely responsible for their personal belongings.
BARENUÉ™ is not liable for any items lost, misplaced, or damaged while on the premises.
- A lost and found is maintained at the front desk for misplaced items.
- Unclaimed items may be donated or discarded after a reasonable period.
Privacy Policy
Your Privacy
What We Collect:
When you book an appointment, fill out a form, or interact with us online, we may collect your name, email address, phone number, and service preferences. We may also collect website usage data using cookies and pixels for marketing and performance tracking.
How We Use Your Information
- We use your information to:
Schedule and confirm appointments
Provide relevant skincare or service recommendations
Send promotional emails or follow-up messages (only with your consent)
Improve our website performance and ad targeting
Sharing Your Information:
We do not sell or rent your personal data. We may share data with trusted third-party providers such as Boulevard (our booking system), Mailchimp (email marketing), or advertising platforms like Facebook or Google, solely for business operations and marketing.
Your Choices:
You may unsubscribe from our emails at any time, or request that we delete your information by contacting us at info@barenue.com
Data Security:
Your information is stored securely through our third-party providers, and we take reasonable precautions to protect it.
Recording or photographing services is strictly prohibited unless you have express permission from both your esthetician and BARENUÉ™.
Marketing Consent
By booking with us, you agree to receive promotional communications via SMS and email. You may opt out at any time via the unsubscribe link provided in messages.
Social Media
Photos or videos taken by BARENUÉ™ for marketing purposes will only be used with client consent. You may opt out of all media capture at any time.
HIPAA Notice of Privacy Practices
We take your health information seriously. BARENUÉ™ may use or disclose your protected health information (PHI) to provide services, process payments, and perform necessary business operations.
- You have the right to request access to your PHI, restrict certain disclosures, and receive communications via alternative methods.
- We will not disclose your PHI without consent unless required by law.
- Full HIPAA guidelines are available upon request.
Complaints related to your privacy rights may be submitted to us or to the Secretary of Health and Human Services. We will never retaliate against clients for filing a privacy complaint.