Shipping policy

SHIPPING POLICY

1. General

This Shipping Policy governs the terms under which BARENUÉ ("we," "us," or "our") processes and delivers orders placed through this website. By placing an order, you ("the Customer") acknowledge and agree to the terms set forth herein.

2. Order Processing

All orders are subject to a processing period of one (1) to three (3) business days from the date the order is placed. Business days exclude Saturdays, Sundays, and recognized public holidays. Orders are not processed or shipped on non-business days. We reserve the right to delay processing where verification of payment or order information is required.

3. Shipping Regions

We currently ship exclusively to destinations within the United States. We do not offer international shipping at this time. Orders bearing a shipping address outside the United States will not be fulfilled and may be subject to cancellation.

4. Carriers and Delivery Estimates

Orders fulfilled by our third-party suppliers are shipped via United Parcel Service (UPS). Orders fulfilled directly from our studio location are shipped via the United States Postal Service (USPS) or UPS, at our sole discretion. Estimated delivery times are three (3) to five (5) business days following the date of shipment. All delivery estimates are provided for informational purposes only and are not guaranteed.

5. Shipping Charges

A flat shipping rate of fifteen United States dollars ($15.00 USD) shall be applied to all orders at checkout, except as otherwise provided herein. Orders with a merchandise subtotal of one hundred fifty United States dollars ($150.00 USD) or more shall qualify for complimentary standard shipping, which shall be applied automatically at checkout. The qualifying subtotal is calculated before taxes and after any discounts, and excludes shipping charges. We reserve the right to modify or withdraw this offer at any time without prior notice.

6. Order Tracking

Upon shipment of your order, a tracking number will be transmitted automatically to the email address provided at checkout. It is the Customer's responsibility to ensure that a valid and accurate email address is furnished at the time of purchase.

7. Local Pickup

For products stocked and available at our physical studio location in Lake Charles, Louisiana, in-store pickup may be selected as a fulfillment method at checkout. No shipping charge shall be applied to orders fulfilled via local pickup. Customers electing local pickup will be notified when their order is ready for collection. Valid identification and order confirmation may be required at the time of pickup.

8. Delays, Address Errors, and Loss

Once an order has been tendered to the designated carrier, control of and responsibility for the shipment passes to said carrier. We shall not be held liable for any delays, misdeliveries, losses, damages, or thefts occurring after an order has been transferred to the carrier. In the event of any such occurrence, the Customer must direct all claims and inquiries to the carrier directly.

The Customer is solely responsible for providing a complete and accurate shipping address at the time of purchase. We shall not be held liable for orders that are delayed, returned, or lost as a result of an incorrect, incomplete, or undeliverable address supplied by the Customer. Any costs associated with reshipment resulting from such errors shall be borne by the Customer.

9. Amendments

We reserve the right to modify, amend, or update this Shipping Policy at any time and without prior notice. The version in effect at the time an order is placed shall govern that order.