Refund policy

REFUND POLICY

1. General

This Refund Policy governs the terms under which BARENUÉ ("we," "us," or "our") addresses cancellations, returns, and refunds for products purchased through this website or at our physical studio location. By placing an order or completing a purchase, you ("the Customer") acknowledge and agree to the terms set forth herein.

2. All Sales Final

All product sales, whether transacted online or in person at our studio, are final. Except as expressly provided in Section 3 below, no product may be returned, exchanged, or refunded following fulfillment. This policy applies to all merchandise without exception.

3. Order Cancellation Prior to Fulfillment

An order may be canceled for a full refund only if the cancellation request is received prior to fulfillment of that order. Orders are fulfilled within twenty-four (24) to forty-eight (48) hours of being placed. Once an order has been fulfilled, it may not be returned, exchanged, or canceled, and no refund shall be issued. To request cancellation, the Customer must contact us without delay following placement of the order. We cannot guarantee that a cancellation request will be honored if fulfillment has already commenced or been completed.

4. Damaged, Defective, or Incorrect Items

Notwithstanding the "all sales final" terms set forth in Section 2, in the event that a product arrives damaged, defective, or is not the item ordered, the Customer must notify us within one (1) to two (2) days of delivery by email at skinsupport@barenue.com or by telephone at (337) 496-5419. Notification received after this period may not be honored. To be eligible under this Section, the Customer may be required to provide the order number, a description of the issue, and photographic evidence of the damaged, defective, or incorrect item. Where a claim is verified and approved at our sole discretion, we shall provide, at our election, either a replacement of the affected item or store credit in the amount of the affected item. This Section applies solely to items that are damaged, defective, or incorrectly fulfilled, and does not extend to returns, exchanges, or refunds requested for any other reason.

5. Refund Method and Timing

Where a cancellation is approved in accordance with Section 3, any refund issued shall be credited to the original payment method used at the time of purchase. Please allow a reasonable period for the refund to be processed and appear on the Customer's statement, subject to the applicable financial institution's processing times.

6. Availability and Backorders

Because select products ship directly from our trusted suppliers, an item may occasionally sell out on their end after your order is placed. When this happens, your order is never canceled. The item is simply placed on backorder and sent to you as soon as it returns to stock, typically within two to four weeks. We'll always reach out by email as soon as we're aware of a delay, along with the expected timeline, so you're never left wondering.

In the rare event a backordered item cannot be restocked within two to four weeks, we'll make it right in whichever way you prefer: a comparable replacement of equal value, store credit, or a full refund for that item. Because the item was never delivered to you, this is the one exception to our all-sales-final policy, and anything already in your hands remains subject to our standard Refund Policy.

7. Amendments

We reserve the right to modify, amend, or update this Refund Policy at any time and without prior notice. The version in effect at the time a purchase is made shall govern that purchase.